Mobile / Slots
This policy explains exactly what personal data ko88 collects when you open or use an account, how we store it, and the choices available to you. Every data practice described here applies to account holders accessing the platform where local law permits.
When you open an account with ko88, we collect the information needed to verify your identity, process transactions and keep your account secure. This includes your registered name, contact details, login credentials and transaction records. Where you use DuitNow or Bank Transfer to fund your account, the reference data attached to those transactions — such as transfer IDs and bank identifiers — forms part of your account record. We do not store full card or banking credentials beyond what payment processors return to us. Data is held on servers with access controls in place; only authorised personnel handling account operations, support queries and compliance matters can reach it. We retain account data for as long as your account remains active and for a period thereafter as required by applicable rules in the regions where we operate. Should you choose to close your account, you may request details of the retention period through our support channel. This policy applies to data collected through the ko88 website and account interface. It does not extend to third-party sites or services you may reach through links on our pages — those services operate under their own terms.
The scope of this policy is specific to data collected and processed through the ko88 account interface and website. Understanding what falls inside and outside this policy helps you know where to direct questions and when another party's terms apply instead.
Data you provide when registering, logging in or updating your account profile — name, contact details, password credentials — falls fully within this policy. Any changes to that data are handled through the account settings route or via our support team.
Transaction references generated when you deposit via DuitNow or Bank Transfer are recorded in your account history. The payment processor handling the transfer operates under its own privacy terms; we hold only the reference data returned to us after a transaction completes.
Browsing activity on the ko88 platform — pages viewed, session duration, device type — is collected through standard web analytics. This data is used to improve the account experience and is not shared with advertisers or sold to third parties.
Links within the platform that lead to external services, studios or partner pages are outside the scope of this policy. Once you navigate away from the ko88 account interface, the terms and privacy practices of that external service apply. Check those independently.
You have practical options when it comes to your personal data held in your ko88 account. Reviewing what we hold, correcting inaccurate details, raising a question about a specific record or requesting support are all paths open to you. The account dashboard — accessible after login — shows your registered profile details, transaction history and contact preferences. If something looks incorrect, you can update basic profile fields directly in account settings. For records you cannot edit yourself, such as historical transaction references or identity verification data, a correction or clarification request can be sent through our support channel. We will respond to data queries in the order they are received. Where a request involves compliance holds or records tied to open disputes, resolution may take longer and we will let you know the reason. Availability of specific data actions depends on local law and the eligible region under which your account was opened.
Log in and open the account dashboard to see your current profile data and full transaction history, including DuitNow and Bank Transfer records linked to your account.
Basic contact and profile fields can be updated directly in account settings. For identity-linked fields, submit a correction request through the support channel with the relevant account details.
If a specific record looks wrong or you want to understand why a data point is stored, send the query through live chat or email support. Include your account reference so the team can locate the relevant record quickly.
On account closure, you may ask how long we retain your data and under what basis. Send this request through our support channel before or after initiating the closure process.
If this policy raises a question you cannot answer from the account dashboard, our support team handles data queries directly. Reach out through any of the channels below, quoting your account reference so we can locate your records without delay. Response handling follows the order queries are received.
Open the chat widget from any page on the ko88 site to raise a privacy question in real time. This is the fastest path for account-specific data queries.
Send a detailed data query to our support email address shown in the account help section. Include your account reference and a clear description of the record or question involved.
The help section inside your account dashboard lists current support routes and links to the relevant policy sections. Check there first for self-service answers before escalating to the team.
Handling your data with care is not a footnote — it is part of how the account experience is built. Here is a plain account of the practices in place across data storage, cookies, account security and record retention.
Account data, including identity records and transaction references from DuitNow and Bank Transfer activity, is held on access-controlled servers. Only personnel with defined operational roles can retrieve account-level records, and access is logged.
Cookies are used to maintain your login session, remember account preferences and support site analytics. You can adjust browser cookie settings at any time; doing so may affect how certain account features behave during your session.
Your login credentials are stored in hashed form — plain-text passwords are never retained. If you suspect unauthorised access to your account, use the password reset path immediately and contact support through live chat.
Data is kept for the period your account is active and for a subsequent window as applicable rules require. After that window closes, records are removed or anonymised. Contact support for the current retention period applicable to your account.
These questions cover what we get asked most often about data, account records, cookies and the correction process. If your question is not here, send it through the support channel with your account reference.
We collect the details you provide during registration — name, contact information and login credentials — plus transaction references generated when you use DuitNow or Bank Transfer. Session and browsing data is also collected through standard web analytics to support the account experience.
Yes. Log into your account and open the dashboard to view your profile details and full transaction history. For records not visible in the dashboard, submit a data access request through the live chat or email support channel with your account reference.
Basic profile fields — contact details and preferences — can be edited directly in account settings after login. For identity-verified fields or historical records you cannot edit yourself, contact support with the specific detail to be corrected and your account reference number.
We do not sell your personal data. Transaction references are passed to payment processors — such as those handling DuitNow and Bank Transfer — solely to complete the transaction. Analytics data is used internally. Any third-party service you reach through a link on our platform operates under its own separate privacy terms.
Data is retained for a period after account closure as required by applicable rules in the regions where we operate. The specific retention window depends on local law. Contact support before or after closing your account and we will confirm the period applicable to your records.
Cookies maintain your login session, save account preferences and support site analytics. You can adjust or disable cookies through your browser settings at any time. Note that disabling session cookies may affect how the login and account navigation functions perform during that session.